Have you ever been sitting at a traffic signal waiting for the light to turn green – while in a hurry of course! – and the person in front of you is still texting away when the light finally does change? Getting someone to actually do something is very different than simply giving that person the tools he or she needs to perform that action. That’s why flipping the switch and activating a new computer system is not at all the same as having your employees actually use that new system!
In our world of implementing positive changes in organizations, we consider it the critical difference between “go live” and “adoption”. You might be implementing new business processes or maybe it’s standardizing your operating procedures rather than installing a new computer system. Regardless of the nature of the changes you are implementing, having people accept those changes takes much more than simply declaring they are now in effect. It’s very much like having that light turn green and not having the first driver move his/her car. It has nothing to do with whether or not the light works. Instead, it has everything to do with whether or not the driver chooses to move! Read more ›
