Have you ever wanted to change something only to realize that others don’t want to change? Whether you’re trying to implement a simple process change with your direct team or transform your whole company, organizational change doesn’t just happen because…
Have you ever tried to force yourself back into the swing of things after a setback? I’ve experienced plenty of setbacks – what I’ve come to call “woe is me moments” – in my life. Almost every leader does from…
I remember years ago when the cost of employee turnover was calculated to be 150% of an employee’s annual salary. That amount included any internal recruitment costs, external search fees, and hiring and on-boarding expenses as well as the simple…
Today’s organizations experience tremendous amounts of change. Whether these changes are prompted by the implementation of emerging technologies, the redesign of major business processes, or even the realization of a new corporate vision, they can, under the right circumstances, be…
I recently facilitated a leadership workshop with a group of @Vistage executives, and one of these leaders asked me how she could keep her Mission and organizational Values alive in her organization. She created her “current” Mission statement with…
Over the past couple of years, I’ve been fortunate enough to participate in a few different group coaching efforts. A Chief Executive peer support group with @Vistage. An Action Learning Group for the Bay Area OD Network. (Read The Power…
I still remember the first time I was promoted into a senior leadership position and all of a sudden had a couple of my best friends reporting to me. Weird, awkward, difficult, and challenging are all words that immediately come…
Sounds like a good problem to have, right? You’re actually probably reading this thinking to yourself, “How can you be too successful at anything?” Well, it may be a better problem to be excessively successful than to be failing miserably.…
Never met him myself. Have a few friends who worked with and for him until the day he died. Wrote a paper about him and the impact his leadership style had on Apple’s organizational culture once in my first year…
I suppose if I had ever attended a customer service training session in my life, I would have learned this a long time ago. The funny thing is that I’ve taught a few customer service training sessions over the years,…
