I suppose if I had ever attended a customer service training session in my life, I would have learned this a long time ago. The funny thing is that I’ve taught a few customer service training sessions over the years, and I’ve never reinforced let alone even mentioned the basic principle of making sure you leave your customers smiling. Happy? Sure. Satisfied with your service? Of course. Smiling though, not so much!
When I was in college, my mother taught me the important lesson of always putting a smile on my face whenever I was in a job interview. Since then, I’ve always tried to parlay that into an effective approach when meeting a client for a first time or when presenting to a large group. If I’m smiling, then I’m more likely to be in a good mood. If I’m in a good mood, I’m more likely to be present in my conversations and not be thrown off balance by an unexpected curve ball or even a more critical jab. This still is a pretty introspective and self-centered way of being though. Read more ›
