I just spent three days in the glorious state of Texas last week visiting one of our favorite clients and meeting with a few of our consulting partners. While those meetings were all successful and I’m glad I had a…
Blog Archives
Don’t Mess With Texas Y’all!
Posted in caring, Compassion, customer service, gratitude, hospitality, hospitals, Houston, Lubbock, Nickelback, people, Texas Tagged with: caring, compassion, customer service, gratitude, hospitality, hospitals, Houston, Lubbock, Nickelback, people, Texas
Remembering and Living all Three Speeds of Life
I’ve never really thought of it this way, but I suppose there really are three speeds of life – Idle, Cruising Speed, and Full Throttle! As you might expect of a Type A entrepreneur who has been honored as one…
The Complexities of Large-Scale Organizational Change a la the “Far Side”
There was a great Far Side cartoon once about Rex the Dog and his journey across a tightrope. You see, as the caption read, “Rex was an old dog, and this was a new trick!” The graphic above barely does…
Three Easy Steps to Ensure Your Success: S.O.S.
Oftentimes, when I’m not able to achieve the results I want in my life, it’s because I get wrapped up in my self-centric views of the world and quite frankly don’t get along with others. Success rarely happens when acting…
Posted in Newsletter Features
The Four Fundamentals of Leadership Excellence. Do You Have What it Takes to Succeed?
Tenacity. Perseverance. Courage. Compassion. I’ve seen and heard numerous definitions of leadership over the years. Some motivational, some inspirational, some purely functional. In my experience, these four traits sum it up best if we’re going to distinguish what it takes…
So How Do YOU Define Success? The Answer Might Surprise You!
I recently had the pleasure of attending a Vistage presentation led by Bill Hawkins on success. As with many a Vistage presentation, I started this one off a little arrogant and close-minded (as I can be from time to time) thinking, “Oh great! Another leadership guy telling me – a successful leadership coach – what I need to know about being a successful leader…” Well, I guess I was right because boy did I have a lot to learn!
Posted in Bill Hawkins, CEO, Leadership, Priorities, success, Vistage International, Work, Work/Life Balance
Everything I’ve Learned as a Consultant I First Learned as a Camp Counselor
As funny as that may sound, it’s really true! I have a PhD in Organizational Psychology, and I’ve been consulting to organizations large and small – not to mention coaching senior executives and business leaders in those organizations – for…
Mourning the Loss of Steve Jobs: An American Icon and One of the Greatest Leaders of All Time
Never met him myself. Have a few friends who worked with and for him until the day he died. Wrote a paper about him and the impact his leadership style had on Apple’s organizational culture once in my first year…
Posted in American icon, Apple, George Lucas, Henry Ford, Innovator, Inventor, Jim Cramer, Leadership, Mad Money, micro-manager, mourning, Pixar, rebel, Sam Walton, Silicon Valley, Steve Jobs, Thomas Edison, Visionary Tagged with: American icon, Apple, George Lucas, Henry Ford, innovator, inventor, Jim Cramer, Leadership, Mad Money, micro-manager, mourning, Pixar, rebel, Sam Walton, Silicon Valley, Steve Jobs, Thomas Edison, visionary
What I Had I Gave. What I Kept Was Lost Forever.
I’m a huge Foo Fighters fan. Have a signed picture of the guys on my family room wall, and can’t wait for their upcoming concert at the old Great Western Forum later this week here in Los Angeles. Well, I…
Posted in Best, Canoes, Dave Grohl, Foo Fighters, Motivation, Personal commitment, Summer camp, Teamwork Tagged with: best, canoes, Dave Grohl, Foo Fighters, Motivation, personal commitment, summer camp, teamwork
Leave Them Smiling and They’ll Keep Coming Back For More!
I suppose if I had ever attended a customer service training session in my life, I would have learned this a long time ago. The funny thing is that I’ve taught a few customer service training sessions over the years,…
Posted in Alice Cooper, customer service, Leadership, sacred encounters, Sheraton Universal Hotel, smiling, Training Tagged with: Alice Cooper, customer service, happiness, Leadership, sacred encounters, Sheraton Universal hotel, Smiling, training
