Leading Health Insurance Company Develops and Deploys Custom Toolset to Transform the Way New Health Plans are Produced and Brought to Market
Company Profile:
- One of the largest health insurance companies in the state of California with 4,500 employees and $7.5B annual revenues
- A not-for-profit organization dedicated to providing Californians with access to high-quality health care at a reasonable price
Business Challenge:
- A 30-year-old set of legacy systems containing multiple versions of non-standardized data contributed to significant manual process workarounds and the configuration of conflicting information
- The organization developed a centralized system and established new business practices to integrate multiple activities across the organization and required a dedicated change team to engage key stakeholders in the process and enhance user acceptance
Change Management and Technology Adoption solutions provided include:
- Designed a comprehensive change management strategy and work plan to guide the initiative
- Developed a complete stakeholder engagement approach and supported project leadership in building commitment across all organization levels from executive sponsors to system and document users
- Performed business-critical organizational design work, including the creation of a brand new department and complete redesign of another, to establish effective support mechanisms for the toolset
- Led continuous communication planning and development activities; Delivered numerous project updates, meeting presentations, and website and video messages across the organization
- Conducted user readiness and adoption assessments to prepare managers and staff for the transition and monitor ongoing acceptance of the new toolset
- Designed and implemented several team effectiveness programs, including a Team Performance Survey and comprehensive lessons learned review processes, to enhance knowledge sharing and team performance
Key Business Results:
- Provided complete change management services and increased operational readiness throughout the project
- Enhanced stakeholder engagement and participation through strategic change communications programs
- Produced swift adoption of the new systems and business processes due to increased stakeholder involvement and enhanced focus on user acceptance
