loyalty Archives - Plus Delta Consulting, Inc. https://plusdelta.net/tag/loyalty/ Project Management, Change Management. Leadership Coaching Wed, 15 Apr 2020 15:51:28 +0000 en hourly 1 https://wordpress.org/?v=6.8.3 https://plusdelta.net/wp-content/uploads/2019/04/cropped-favicon-1-32x32.png loyalty Archives - Plus Delta Consulting, Inc. https://plusdelta.net/tag/loyalty/ 32 32 Tony Hsieh of Zappos tells us about importance of customer service at Inc. Conference in DC https://plusdelta.net/2009/10/customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=customer-service https://plusdelta.net/2009/10/customer-service/#comments Sun, 11 Oct 2009 00:30:28 +0000 https://www.plusdelta.net/?p=1019 Another great speaker at the Inc. Conference in September was Zappos.com CEO Tony Hsieh. Tony came to talk with us about customer service. I decided to sit up straight and listen because this guy took a small-time internet company with…

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]]> https://plusdelta.net/2009/10/customer-service/feed/ 2 Customer Loyalty: The formula for success https://plusdelta.net/2009/10/loyalty/?utm_source=rss&utm_medium=rss&utm_campaign=loyalty https://plusdelta.net/2009/10/loyalty/#comments Thu, 08 Oct 2009 00:10:49 +0000 https://www.plusdelta.net/?p=1015 Customer loyalty.  It’s critical in every business and every industry.  In the consulting service arena, it is often a “make or break” proposition for independent consultants, small firms, and even the large consulting houses. What creates customer loyalty?  Clearly, delivering…

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