customer service Archives - Plus Delta Consulting, Inc. https://plusdelta.net/tag/customer-service/ Project Management, Change Management. Leadership Coaching Wed, 15 Apr 2020 15:51:27 +0000 en hourly 1 https://wordpress.org/?v=6.8.3 https://plusdelta.net/wp-content/uploads/2019/04/cropped-favicon-1-32x32.png customer service Archives - Plus Delta Consulting, Inc. https://plusdelta.net/tag/customer-service/ 32 32 Don’t Mess With Texas Y’all! https://plusdelta.net/2011/11/dont-mess-with-texas-yall/?utm_source=rss&utm_medium=rss&utm_campaign=dont-mess-with-texas-yall Tue, 15 Nov 2011 19:06:29 +0000 https://www.plusdelta.net/?p=3560 I just spent three days in the glorious state of Texas last week visiting one of our favorite clients and meeting with a few of our consulting partners. While those meetings were all successful and I’m glad I had a…

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]]> Leave Them Smiling and They’ll Keep Coming Back For More! https://plusdelta.net/2011/09/leave-them-smiling-and-theyll-keep-coming-back-for-more/?utm_source=rss&utm_medium=rss&utm_campaign=leave-them-smiling-and-theyll-keep-coming-back-for-more Fri, 30 Sep 2011 17:06:44 +0000 https://www.plusdelta.net/?p=3459 I suppose if I had ever attended a customer service training session in my life, I would have learned this a long time ago. The funny thing is that I’ve taught a few customer service training sessions over the years,…

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]]> Tony Hsieh of Zappos tells us about importance of customer service at Inc. Conference in DC https://plusdelta.net/2009/10/customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=customer-service https://plusdelta.net/2009/10/customer-service/#comments Sun, 11 Oct 2009 00:30:28 +0000 https://www.plusdelta.net/?p=1019 Another great speaker at the Inc. Conference in September was Zappos.com CEO Tony Hsieh. Tony came to talk with us about customer service. I decided to sit up straight and listen because this guy took a small-time internet company with…

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