I just spent three days in the glorious state of Texas last week visiting one of our favorite clients and meeting with a few of our consulting partners. While those meetings were all successful and I’m glad I had a…
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Don’t Mess With Texas Y’all!
Posted in caring, Compassion, customer service, gratitude, hospitality, hospitals, Houston, Lubbock, Nickelback, people, Texas Tagged with: caring, compassion, customer service, gratitude, hospitality, hospitals, Houston, Lubbock, Nickelback, people, Texas
Leave Them Smiling and They’ll Keep Coming Back For More!
I suppose if I had ever attended a customer service training session in my life, I would have learned this a long time ago. The funny thing is that I’ve taught a few customer service training sessions over the years,…
Posted in Alice Cooper, customer service, Leadership, sacred encounters, Sheraton Universal Hotel, smiling, Training Tagged with: Alice Cooper, customer service, happiness, Leadership, sacred encounters, Sheraton Universal hotel, Smiling, training
Tony Hsieh of Zappos tells us about importance of customer service at Inc. Conference in DC
Another great speaker at the Inc. Conference in September was Zappos.com CEO Tony Hsieh. Tony came to talk with us about customer service. I decided to sit up straight and listen because this guy took a small-time internet company with…
Posted in Events, OD Insights, trends, Workplace Policies Tagged with: customer service, DC, Fastest growing companies, Inc, Inc 500/5000, Inc Awards, Inc Magazine, loyalty, Tony Hsieh, workplace, Workplace Policies, Zappos
