Administrative Team Uses Leadership Development Program as the Foundation for Enhanced Collaboration and Employee Performance
Company Profile:
- Provider of global communications services to multinational organizations
- Internal department of approximately 35 managers and staff responsible for the worldwide coordination of billing and contracts administration efforts
Business Challenge:
- Senior management wanted to design and implement a customized management development and training program to foster stronger leaders and enhance existing leadership skills
- Individual managers and supervisors were struggling to communicate effectively with each other and wanted to inspire improved employee performance across the department
Leadership Coaching and Team Development solutions provided include:
- Performed developmental needs analysis to identify individual leadership strengths and potential areas for improvement
- Designed and administered multi-rater Leadership Effectiveness survey to gather feedback from select personnel and other key stakeholders outside the department; Defined customized group learning program as a result
- Conducted individual feedback sessions with each of the Administration Team members to review DiSC Classic profiles and individual Leadership Effectiveness survey results
- Facilitated several Leadership Excellence workshops to help managers gain fundamental leadership skills; Provided one-on-one coaching and support to individual team members to reinforce group learnings
- Developed additional learning programs for influencing others and using the DiSC Classic Profile as a model for multi-dimensional management to improve communications within the Administration Team and enhance overall skill development
Key Business Results:
- Improved Administration Team collaboration and group work efforts by creating a culture for giving feedback and holding each other accountable for taking action
- Developed stronger leaders across the department by enhancing soft skills, improving communications, and building stronger interpersonal relationships between team members
