Never met him myself. Have a few friends who worked with and for him until the day he died. Wrote a paper about him and the impact his leadership style had on Apple’s organizational culture once in my first year…
Blog Archives
Mourning the Loss of Steve Jobs: An American Icon and One of the Greatest Leaders of All Time
Posted in American icon, Apple, George Lucas, Henry Ford, Innovator, Inventor, Jim Cramer, Leadership, Mad Money, micro-manager, mourning, Pixar, rebel, Sam Walton, Silicon Valley, Steve Jobs, Thomas Edison, Visionary Tagged with: American icon, Apple, George Lucas, Henry Ford, innovator, inventor, Jim Cramer, Leadership, Mad Money, micro-manager, mourning, Pixar, rebel, Sam Walton, Silicon Valley, Steve Jobs, Thomas Edison, visionary
Leave Them Smiling and They’ll Keep Coming Back For More!
I suppose if I had ever attended a customer service training session in my life, I would have learned this a long time ago. The funny thing is that I’ve taught a few customer service training sessions over the years,…
Posted in Alice Cooper, customer service, Leadership, sacred encounters, Sheraton Universal Hotel, smiling, Training Tagged with: Alice Cooper, customer service, happiness, Leadership, sacred encounters, Sheraton Universal hotel, Smiling, training
How to Hold Attention: Clarifying Your Message and Getting It Into the Heads of Those You Are Addressing Before It’s Too Late!
This article derives from a short talk I give every September to my Boy Scout troop’s high-school age staff called ‘How to Hold the Attention of 80 Kids.’ As I thought more about the subject, and reflected on past experiences…
“Horrible Bosses”: A Powerful Wake-Up Call for Any Leader
Have you seen it yet? The movie “Horrible Bosses”… I’d like to think I’m not a horrible boss. Fortunately, when I asked my staff about this, on Facebook of all places, telling them I’d pay for their movie ticket and…
Battling Resistance and Getting “Buy-In” with Kotter and Whitehead
What change or innovation did not begin with the planted seed of a great idea? Is YOU believing in your good idea enough? Is enthusiastically presenting it to a group knowing it will make a crucial difference going to keep…
Best Practice Lessons Learned from ACMP Global Conference, Orlando
Plus Delta Team Unites in Orlando to Learn from the Experts! Earlier this month, several of Plus Delta’s core team members flew to Orlando to attend the inaugural Association of Change Management Professionals Global Conference. As we continue to refine…
Daryl Conner Delivers Call to Action to Change Management Practitioners at Inaugural ACMP Global Conference
Due to some last-minute client meetings in Los Angeles, I unfortunately missed the opening event and John Kotter’s keynote presentation at the inaugural Association of Change Management Professionals (ACMP) Global Conference in Orlando, Florida last week. I did however make…
Taking a Break to Recharge: An Organizational Imperative for a Sustainable Future
Summer has quickly come and gone again, so it must be time to dig in and get back to work, right? Wrong! In today’s fast-paced, ever-changing business environment, business leaders must continually make “getting away” an organizational imperative to ensure…
Posted in Employee Benefits, Leadership, Management Practice, organizational culture, productivity Tagged with: Employee Benefits, Leadership, Management, organizational culture, productivity
