I attended a conference for healthcare professionals recently, and one of the speakers, the CEO of a prominent health system, left a real impression on me. The session focused on customer engagement and how best to enhance the patient experience.…
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The Horrors in Healthcare: Why HMOs Just Don’t Work!
To alleviate any concerns, I’ll start with the happy ending of this tragic story. My 12-year-old son Dylan is just fine. His toe will heal, the staph infection will become a memory of the past, and if all goes well…
