The Human Resources function can be quite misunderstood in many organizations. People often think it’s the group who plans the parties or who fails every year to keep the cost of our benefits down. Maybe worse, it’s the folks who…
The Human Resources function can be quite misunderstood in many organizations. People often think it’s the group who plans the parties or who fails every year to keep the cost of our benefits down. Maybe worse, it’s the folks who…
How often do your leadership and team development efforts stall out because you can’t settle on a day when everybody can get together for training? Or maybe you get stuck because your HR partner wants a full day of classroom…
I regularly facilitate Strategic Planning workshops with leadership teams to help them establish their visions for the future. During these sessions, leaders regularly ask me how they can keep their Mission and organizational Values alive after these highly interactive group…
I recently facilitated a leadership workshop with a group of @Vistage executives, and one of these leaders asked me how she could keep her Mission and organizational Values alive in her organization. She created her “current” Mission statement with…
I attended a conference for healthcare professionals recently, and one of the speakers, the CEO of a prominent health system, left a real impression on me. The session focused on customer engagement and how best to enhance the patient experience.…
So what is performance? Performance is the results we get (the what) plus the behaviors that give us those results (the how). And why do we care about managing performance in organizations? It’s the only reliable way to assure our…
I am fortunate to have an uber-perfectionist named Jessica by my side. She is incredibly responsible, completely reliable, and in general just a wonderful person to work with. At times, I forget that Jessica strives for perfection in all that…
Just imagine what it would be like if everyone in your company related to your company as if it were his/her company too. What else could you accomplish if everyone didn’t just show up to collect a paycheck? How much…
My clients regularly complain to me about how resistance is a bad thing and constantly gets in the way of their successful organizational change efforts. “Why can’t he (or those people) just accept it and get on board?” While it…
I always enjoy working with companies who value their employees and recognize them for their individual and team accomplishments. I firmly believe that people want to contribute and make a difference and that the more they feel valued the more…