customer service Archives - Plus Delta Consulting, Inc. https://plusdelta.net/category/customer-service/ Project Management, Change Management. Leadership Coaching Wed, 15 Apr 2020 15:51:15 +0000 en hourly 1 https://wordpress.org/?v=6.8.3 https://plusdelta.net/wp-content/uploads/2019/04/cropped-favicon-1-32x32.png customer service Archives - Plus Delta Consulting, Inc. https://plusdelta.net/category/customer-service/ 32 32 Three Power Play Questions to Improve Any Customer Relationship https://plusdelta.net/2014/01/three-power-play-questions-improve-customer/?utm_source=rss&utm_medium=rss&utm_campaign=three-power-play-questions-improve-customer Thu, 23 Jan 2014 08:00:13 +0000 https://www.plusdelta.net/?p=4870 Among the many hats I wear at my firm, I am head of sales and Chief Rainmaker. That doesn’t mean that I enjoy sales though.    For many – myself included – that word “sales” has such a negative connotation…

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]]> Don’t Mess With Texas Y’all! https://plusdelta.net/2011/11/dont-mess-with-texas-yall/?utm_source=rss&utm_medium=rss&utm_campaign=dont-mess-with-texas-yall Tue, 15 Nov 2011 19:06:29 +0000 https://www.plusdelta.net/?p=3560 I just spent three days in the glorious state of Texas last week visiting one of our favorite clients and meeting with a few of our consulting partners. While those meetings were all successful and I’m glad I had a…

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]]> Leave Them Smiling and They’ll Keep Coming Back For More! https://plusdelta.net/2011/09/leave-them-smiling-and-theyll-keep-coming-back-for-more/?utm_source=rss&utm_medium=rss&utm_campaign=leave-them-smiling-and-theyll-keep-coming-back-for-more Fri, 30 Sep 2011 17:06:44 +0000 https://www.plusdelta.net/?p=3459 I suppose if I had ever attended a customer service training session in my life, I would have learned this a long time ago. The funny thing is that I’ve taught a few customer service training sessions over the years,…

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]]> Holy Cow! Zappos Influences a Whole City with Passion Groups and Sustained Change https://plusdelta.net/2011/08/holy-cow-zappos-influences-a-whole-city-with-passion-groups-and-sustained-change/?utm_source=rss&utm_medium=rss&utm_campaign=holy-cow-zappos-influences-a-whole-city-with-passion-groups-and-sustained-change Sat, 13 Aug 2011 04:49:24 +0000 https://www.plusdelta.net/?p=2257 In Part 1 of this blog series, I wrote about our tour of the Zappos’ facility in Henderson, Nevada and how we were influenced by the extraordinary culture and people we met.  Our host Jamie Naughton, Speaker of the House…

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]]> 21st Century Management the Zappos Way https://plusdelta.net/2011/08/21st-century-management-the-zappos-way/?utm_source=rss&utm_medium=rss&utm_campaign=21st-century-management-the-zappos-way Tue, 09 Aug 2011 03:41:57 +0000 https://www.plusdelta.net/?p=2246 I’m feeling a bit out-of-date and stuffy today.  Last week, Plus Delta’s CEO Jeremy Lurey and I toured Zappos’ Headquarters in Henderson, Nevada just outside Las Vegas.  If I hadn’t been there to see it first hand, I would have…

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]]> A Day of Culture https://plusdelta.net/2011/07/a-day-of-culture/?utm_source=rss&utm_medium=rss&utm_campaign=a-day-of-culture https://plusdelta.net/2011/07/a-day-of-culture/#comments Mon, 25 Jul 2011 17:00:46 +0000 https://www.plusdelta.net/?p=2183 No this isn’t a story about opera or the performing arts. It’s not a story about the melting pot of America either. This is a story about great corporate culture! Yesterday, I took a break from all my normal work…

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