Another great speaker at the Inc. Conference in September was Zappos.com CEO Tony Hsieh. Tony came to talk with us about customer service. I decided to sit up straight and listen because this guy took a small-time internet company with…
Another great speaker at the Inc. Conference in September was Zappos.com CEO Tony Hsieh. Tony came to talk with us about customer service. I decided to sit up straight and listen because this guy took a small-time internet company with…
What is OD? How is it defined, and is there one correct definition? I have been asked this several times over the years from various places including my family (my mom still isn’t quite sure what I do for a…
We are proud to announce that we are number 1498 on the list of 5000 fastest-growing private companies in America as rated by Inc. Magazine! The announcement was made in August that we had made the list by obtaining approximately…
Are you taking advantage of our bountiful rivers this summer? From plenty of rain this winter to the warm sunshine rays this spring, it is a once-a-decade magical opportunity! One of our client contacts who is a Director in a…
“Going Green” is a hot topic on today’s business and political stages. This is because many organizations have realized that green business practices not only help the environment but also provide a competitive business advantage. Beyond that, the U.S. government…
Addressing today’s complex business challenges requires team collaboration and group involvement. As the old saying goes, “Two heads are better than one.” And with no end in sight with the global economic crisis, you probably need even more heads than…
At Plus Delta, we like to think of feedback more like “feed-forward.” You’ve seen the concept of “pay it forward” in movies and commercials over the years, and feedback can have the same effect. When offered with the right intention…
How many times have you said to yourself, “I know we could be even better…” but not known what to do to achieve those results? The problem for most people isn’t recognizing that there is a better way to do…
Whether your organization is large or small, strategic planning is critical to the success of your business. Even individual departments must create their own strategic plans to drive sustained business results. Whatever our size or scope, we need to plan…
An effective organization design can make or break your ability to achieve your business strategy. This is particularly true in today’s ever-changing environment. As a result, Plus Delta has seen a growing need for our clients to redesign their organizations…