https://plusdelta.net/2009/10/loyalty/?utm_source=rss&utm_medium=rss&utm_campaign=loyalty Project Management, Change Management. Leadership Coaching Wed, 15 Apr 2020 15:51:28 +0000 hourly 1 https://wordpress.org/?v=6.8.3 https://plusdelta.net/2009/10/loyalty/#comment-9 Tue, 20 Oct 2009 16:20:23 +0000 https://www.plusdelta.net/?p=1015#comment-9 Great comments, Joe! Thanks for contributing! I look forward to hearing from more people as well.

]]> https://plusdelta.net/2009/10/loyalty/#comment-8 Fri, 16 Oct 2009 15:54:06 +0000 https://www.plusdelta.net/?p=1015#comment-8 Many years ago, when I was first introduced to consultative skills in a program on group process consultation, the facilitators said the most critical of attributes for a successful consultant is “warmth”. I’ll make some modifications, but I start with that point because I think it’s the consultant him/herself, or the community of consultants in a firm, that lead a client, more often than not, to bring an individual consultant back. I would modify the “warmth” comment because it can be misleading – a warm person with no real intelligence or value to add will likely be pushed aside. Here’s my short list of attributes that make a consultant a trusted partner:
1. A sincere connection with the client, born of active listening and a true desire to create value and help the client “be better”
2. A bias for action and results
3. Tools and frameworks that help the client structure his/her/their thinking and get a foothold and clear path
4. A willingness to find and tell the client the truth in a way that he/she can hear and learn from it.

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